Inbound and Outbound Telemarketing Call Center Services
Our expert Telemarketing Call Center staff understands the critical aspects of your sales and telemarketing initiatives. Our advanced technology allows us to handle any inbound or outbound call volume, any catalog size, 24/7 year-round. Outsourcing telemarketing services with XACT reduces overhead costs without negatively impacting your business. Our goal is to capitalize on every possible sales opportunity and increase sales conversions while creating a positive sales experience for your customers.
Order Entry Hotline Services
- Order Processing and Fulfillment (via both telephone and web resources)
- Credit Card/Check By Phone Authorization
- Catalog Requests
Overflow Sales Support
Let XACT handle overflow sales and order processing calls for your business during after-hours or when your organization becomes too busy during normal hours to manage the extra call volume.
Outbound Lead-Driven Calling
XACT technology helps support lead-driven calling to connect agents with your target audience. By using predictive dialing applications, we ensure your message reaches all possible targets and no one is left out. We then follow up with interested parties by sending them the appropriate information or signing them up to your product or service.
We can help create a custom-designed marketing campaign that targets potential customers. We work with you to extablish your target audience, create literature and scripting and continue collaborating during the execution. Campaigns can be printed literature, lead-driven calling and e-mail broadcasting.
XACT supports your needs through a variety of communication channels.
- 24/7 Live Telephone Support
- 24/7 Live Internet/Web Based Chat
- 24/7 Email Response and Monitoring
- Service and Support Dispatch
- Real-time information exchange and reporting
Contact us today and let XACT design a call center solution for your business needs.
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