Call Center Solutions for the Insurance Industry

Outsourcing your insurance claims handling services with XACT minimizes costs while providing top quality, seamless customer support. In times of misfortune, your customers need to know they can count on their insurance company. Whether it's due to a natural disaster or a parking lot fender bender, XACT agents are specially trained to handle insurance claims reporting, processing and tracking.

Our technology experts can design a call center system to meet your insurance company's specific needs - allowing your claims agents to work more effectively and respond quickly to your customers' needs.

XACT Call Centers serve your business in a variety of ways.

• 24/7 Coverage - Round-the-clock service ensures that your customers have access their insurance provider whenever they need help.


• Disaster Recovery - When catastrophic events occur, XACT contact centers act as an extension of your business - even if your company is overwhelmed by claim reporting volume or loses its ability to operate normally.


• Service and Support Dispatch - XACT relays information through your set dispatch channels, providing information to both the customer and your on-call agents.


• Multi-Channel Communication - When standard communication systems go down, XACT has systems in place to continue functioning to meet your business needs.

Your customers receive support 24/7 through a variety of communication channels.

• Telephone Support - Callers speak with a live representative and the claims reporting process begins immediately.


• E-Mail - Questions and claims can be emailed to a common address (such as helpdesk@yourdomain.com) and customers receive a prompt response.


• Web Based Features - Your customers can connect with a XACT support agent and receive answers via online chat options.

Contact us today and let XACT design a call center solution for your insurance business needs.