Call Center Solutions for the Health Care Industry

Hospitals, Group and Private Practices, Treatment Centers

XACT's Healthcare Call Center applications are designed to meet the unique and challenging demands of the healthcare industry. Our call center services streamline the flow of information and reduce the strain on healthcare providers.  XACT offers a comprehensive range of call center services to ensure patient and provider satisfaction.

• Medical Reimbursement Services – Specially trained callers work with patients to navigate insurance details, helping to provide your practice with proper reimbursement. 

• Medical Answering Service – Calls answered after-hours or when your practice becomes too busy during normal operating hours.

• Appointment Scheduling and Reminder Service – Relieves strain on office staff and helps centralize patient scheduling. 

• Prescription Hotlines – Allows patients to call a hotline to refill their prescriptions.

• Lab Result Hotlines – Streamlines the information exchange between providers, hospitals, patients and labs.

• Physician Referral Services – Direct potential and current patients to a provider without adding to your staff’s workload.

XACT supports your needs through a variety of communication channels.

• 24/7 Live Telephone Support


• 24/7 Live Internet/Web Based Chat


• 24/7 Email Response and Monitoring


• Service and Support Dispatch


• Real-time information exchange and reporting

XACT’s services are customized and specially designed to integrate with your technology needs and current set-up. XACT also adheres to all HIPAA guidelines and standards in information sharing. 

Contact us and let us design a solution for you!