Strategic Call Center Services
When your organization is stretched too thin, XACT is here to help. Our strategic call center services simplify your company's business practices. Whether you looking for assistance with a short-term project or need call center managed services year-round support, our call center outsourcing services are here to help.
Reception and Switchboard Support
Your receptionist or switchboard is the first point of contact for your organization. That's why XACT agents are trained to answer and route calls for your organization with the same professionalism and courtesy you would provide.
After Hours and Call Overflow Answering Services
Let XACT provide an answer for your business during after-hours or when your organization becomes too busy during operating hours to get to the phones quickly.
Appointment Scheduling and Reminders
When XACT handles your scheduling and reminder services, your customers have access to schedule and modify appointments 24/7, 365 days per year. Our virtual "appointment book" eliminates the possibility of double booking and gives you total control to add, delete and modify appointments or meetings and manage availability. This is an excellent option for businesses such as restaurants, hotels, medical practices, beauty salons, spas, etc.
Disaster Recovery Services
When catastrophic events occur, XACT's Emergency Response Team act as an extension of your business - even if your organization loses the ability to operate normally. With multi-channel communication systems, 24/7 coverage, and Service and Support Dispatch capabilities, XACT can help keep your business running even in most challenging of circumstances.
Conference and Registration Handling
Outsourcing conference and seminar registration activities allow you to focus on planning your event. Our sophisticated web-based technology provides real-time solutions that are both easily integrated and cost effective.
Telemarketing and Sales Support
Contact us today and let XACT design a call center solution for your business needs.
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