Education Call Center Services

Colleges and Universities, Private Schools, Distance Learning Centers

XACT Education Call Center Services targets issues and provides inbound and outbound call center solutions to assist with your education services - allowing your organization to reach its goals for student body growth and satisfaction.

• Student Services Help Desk – Support services available for administration offices, including: Admissions, Financial Aid, Registrar and Bursar's Offices, etc.

• General Assistance Help Desks – Answering general and frequently asked questions (FAQs) from students, parents, staff, etc. 

• Distance Learning Help Desks – Technical assistance and support provided for students using Blackboard & WebCT Products.

• Disaster Recovery Support – Critical assistance available during catastrophic events, keeping a line of communication open to everyone affected - students, parents, faculty and staff.

XACT supports your needs through a variety of communication channels.

• 24/7 Live Telephone Support


• 24/7 Live Internet/Web Based Chat


• 24/7 Email Response and Monitoring


• Service and Support Dispatch


• Real-time information exchange and reporting

XACT’s services are customized and specially designed to integrate with your technology needs and current set-up.

Contact us and let us design a solution for you!